BEGIN: VCALENDAR
VERSION: 2.1
BEGIN: VEVENT
DTSTART: 20130312T050000Z
DTEND: 20130312T050000Z
SUMMARY: Tips for Cross Selling to a Stressed Member
LOCATION: Your Credit Union


Oklahoma City, Oklahoma
 - Credit Union Association of Oklahoma: http://www.oklahomacreditunions.coop
UID: 1182
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:  Date: March 12, 2013 =0D=0A=0D=0A =0D=0A=0D=0ATime:  10:00 AM -11:00 PM CST =0D=0A=0D=0A =0D=0A=0D=0AAbout:  =0D=0A=0D=0AWhile many front-line staff members have had cross selling training, the prolonged dip in the economy has taken a toll on the borrowing and use of financial services by consumers who have been impacted by it.  To ensure the front line is tuned in to the consumer mentality, this session will provide tips to cross-selling in a positive, rewarding way for both the member and the employee.    =0D=0A=0D=0A =0D=0A=0D=0ATips that participants will gain from this training session are: =0D=0A=0D=0A =0D=0A=0D=0A•    Use of appropriate nonverbal communication with the stressed member =0D=0A=0D=0A•    Using the right verbal communication for an empathetic conversation   =0D=0A=0D=0A•    Understanding gender differences to cross-sell to men versus women  =0D=0A=0D=0A•    Leading cross sell tips to make the most of the time-challenged consumer =0D=0A=0D=0A =0D=0A=0D=0A =0D=0A=0D=0ARegistration Options: =0D=0A=0D=0AQuickbite Audio Conference- $150 (unlimited listeners and free audio archive for 30 Days after conference) =0D=0A=0D=0AFor more information, please contact Carrie Buchholz at: =0D=0A=0D=0A(P) 405.702.8622 ext. 215 =0D=0A=0D=0A(E) carrie@cuaok.org 
End: VEVENT
End: VCALENDAR