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VERSION: 2.1
BEGIN: VEVENT
DTSTART: 20130214T200000Z
DTEND: 20130214T213000Z
SUMMARY: CFPB Guidance on  Handling Consumer Complaints & Inquiries:   Collecting, Investigating & Responding
LOCATION: Your Credit Union


Oklahoma City, Oklahoma
 - Credit Union Association of Oklahoma: http://www.oklahomacreditunions.coop
UID: 1128
DESCRIPTION;ENCODING=QUOTED-PRINTABLE: Date: February 14, 2013 =0D=0A=0D=0ATime: 2:00 PM- 3:30 PM CST =0D=0A=0D=0AAbout:  =0D=0A=0D=0AThe Consumer Financial Protection Bureau (CFPB) is making consumer complaints a major aspect of the regulatory environment.  The Dodd-Frank Act requires the CFPB to collect, investigate, and respond to consumer complaints as part of its work in protecting consumers.  Over the past year, CFPB’s Consumer Response Team has begun taking complaints on credit cards, mortgages, private student loans, other consumer loans, and other financial products and services.  In addition to the compliant system on their website, consumer complaint response is now a major component in the analysis of a financial institution’s compliance management system in CFPB’s examination procedures.   =0D=0A=0D=0A =0D=0A=0D=0AAn effective compliance management system should ensure that a financial institution is responsive and responsible in handling consumer complaints and inquiries.  Intelligence gathered from consumer contacts should be organized, retained, and used as part of your compliance management system.  Compliance with consumer laws and regulations should also be an integral part of your business strategy.  Violations and noncompliance can significantly impair your reputation, value, earning ability, and business opportunity. Therefore, investigation of complaints and fair, equitable responses to consumer problems is critical.  Complaints can be used to identify compliance, system, or service weaknesses. =0D=0A=0D=0A =0D=0A=0D=0AHIGHLIGHTS =0D=0A=0D=0A   > Complaints and the examination process =0D=0A=0D=0A   > Trends to be alert for =0D=0A=0D=0A   > Building a complaint management system =0D=0A=0D=0A   > Monitoring and reporting =0D=0A=0D=0A   > Oral versus written complaints =0D=0A=0D=0A =0D=0A=0D=0A =0D=0A=0D=0A =0D=0A=0D=0A =0D=0A=0D=0A =0D=0A=0D=0A =0D=0A=0D=0ARegistration Options: =0D=0A=0D=0ALive Webinar- $200  =0D=0A=0D=0AThe LIVE WEBINAR option allows you to have one =0D=0A=0D=0Atelephone connection for the audio portion and one Internet connection =0D=0A=0D=0A(from a single computer terminal) to view online visuals as the =0D=0A=0D=0Apresentation is delivered.  You may have as many people as you like =0D=0A=0D=0Alisten from your office speaker phone.  Registrants receive a toll-free =0D=0A=0D=0Anumber and pass code that will allow entrance to the seminar. The =0D=0A=0D=0Asession will be approximately 90 minutes, including question and answer =0D=0A=0D=0Asessions.  Seminar materials, including instructions, pin number, and =0D=0A=0D=0Ahandouts will be emailed to you prior to the broadcast.  You will need =0D=0A=0D=0Athe most current version of Adobe Reader available free at www.adobe.com. =0D=0A=0D=0A =0D=0A=0D=0AOn Demand Web Link & CD- $200 =0D=0A=0D=0ACan’t attend the live webinar?  The ON-DEMAND WEB LINK =0D=0A=0D=0Ais a recording of the live event including audio, visuals, and =0D=0A=0D=0Ahandouts.  We even provide the presenter’s email address so you may ask =0D=0A=0D=0Afollow-up questions.  Approximately 1 week prior to the webinar, you =0D=0A=0D=0Awill receive an email with the web link.  This web link can be viewed =0D=0A=0D=0Aanytime 24/7, beginning 6 business days AFTER the webinar and will =0D=0A=0D=0Aexpire 6 months after the live program date.  But there's more . . . AS =0D=0A=0D=0AAN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.*  The =0D=0A=0D=0ACD ROM includes the original audio/visual presentation, the question and =0D=0A=0D=0Aanswer sessions, and the handouts.  Use the on-demand link or this =0D=0A=0D=0A“off-the-shelf” training program for those that could not attend the =0D=0A=0D=0Alive seminar and for future training. =0D=0A=0D=0A =0D=0A=0D=0ALive Webinar & On-Demand Web Link (INCLUDES FREE CD-ROM)- $250 =0D=0A=0D=0AIncludes options 1 and 2 above =0D=0A=0D=0ASpecial Registration Option for member credit unions under $20 million-$169 =0D=0A=0D=0AOn-demand link only (does not include CD or live webinar) =0D=0A=0D=0A =0D=0A=0D=0A =0D=0A=0D=0A*To register for this webinar, click here.  =0D=0A=0D=0A =0D=0A=0D=0AFor more information, please contact Carrie Buchholz at:  =0D=0A=0D=0A(P) 405.702.8622 ext. 215 =0D=0A=0D=0A(E) carrie@cuaok.org 
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