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VERSION: 2.1
BEGIN: VEVENT
DTSTART: 20121011T190000Z
DTEND: 20121011T203000Z
SUMMARY: Collections Series (Intermediate)
LOCATION: Your Credit Union


Oklahoma City, Oklahoma
 - Credit Union Association of Oklahoma: http://www.oklahomacreditunions.coop
UID: 1040
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:  Date: October 11, 2012 =0D=0A=0D=0A =0D=0A=0D=0A Time:  2:00 PM-3:30 PM  CST =0D=0A=0D=0A =0D=0A=0D=0A Registration Options: =0D=0A=0D=0A Webinar- $200 =0D=0A=0D=0AWebinar on Demand (train at your convenience 24/7)- $200 =0D=0A=0D=0A About This Webinar:  =0D=0A=0D=0AThere was once a time when the collections function was one of the most underappreciated areas of the credit union. Guess what?  That time is over! Take advantage of the current economic downturn and fine tune the credit union collections processes. No longer should credit unions be focusing solely on the delinquency report to identify troubled members-- so get ready for an upgrade! Every member who has their loan charged off made a final payment at some time, but most credit unions did not realize it was the last payment when it was made. =0D=0A=0D=0A =0D=0A=0D=0ALearn how to identify and communicate with a troubled members before they decide to abandon a financial institution and how to be in a position to maintain a functional relationship with the member. Credit union collections expert David Reed will reveal lessons learned from 20 years of collections and bankruptcy experience. =0D=0A=0D=0A =0D=0A=0D=0ANow is NOT the time to maintain the status quo in the collections department. This webinar examines innovative techniques to foster an effective collections program and centers on maximizing collections efficiency and the role of member service. =0D=0A=0D=0A =0D=0A=0D=0A    Topics to be covered include: =0D=0A=0D=0A    > The art of active listening; =0D=0A=0D=0A    > Responding to a broken promise; =0D=0A=0D=0A    > Overcoming the most common objections to payment; =0D=0A=0D=0A    > Follow up strategies; =0D=0A=0D=0A    > Collections factors for real estate loans; and =0D=0A=0D=0A    > Understanding and communicating the recovery options. =0D=0A=0D=0A =0D=0A=0D=0AFor more information, please contact Carrie Buchholz at:  =0D=0A=0D=0A(P) 405.702.8622 ext. 215 =0D=0A=0D=0A(E) carrie@cuaok.org =0D=0A=0D=0A 
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