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VERSION: 2.1
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DTSTART: 20121004T190000Z
DTEND: 20121004T203000Z
SUMMARY: Collections Series (Beginner)
LOCATION: Your Credit Union


Oklahoma City, Oklahoma
 - Credit Union Association of Oklahoma: http://www.oklahomacreditunions.coop
UID: 1038
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:  Date: October 4, 2012 =0D=0A=0D=0A =0D=0A=0D=0A Time:  2:00 PM-3:30 PM  CST =0D=0A=0D=0A =0D=0A=0D=0A Registration Options: =0D=0A=0D=0A Webinar- $200 =0D=0A=0D=0AWebinar on Demand (train at your convenience 24/7)- $200 =0D=0A=0D=0A About This Webinar:  =0D=0A=0D=0AThis webinar focuses on the nuts and bolts of an effective collections program. The current credit crunch is having a negative impact on many credit union members. Is your collections staff ready to help both the member and the credit union weather the storm?   Now, more than ever, communication is the key to an effective collections strategy. A good collector will fashion a win/win scenario with each interaction. Join us for an interactive, operationally focused session that builds on practical experience and provides creative tools for assisting members in financial need, while creating a more effective collections process within the credit union. =0D=0A=0D=0A =0D=0A=0D=0A    This session will cover: =0D=0A=0D=0A    > What makes people pay; =0D=0A=0D=0A    > Identifying your credit union’s “value proposition”; =0D=0A=0D=0A    > Prioritizing collection efforts; =0D=0A=0D=0A    > Pre-contact preparation; =0D=0A=0D=0A    > Essential elements of a collections phone call; and =0D=0A=0D=0A    > Dealing with difficult members. =0D=0A=0D=0A =0D=0A=0D=0AFor more information, please contact Carrie Buchholz at:  =0D=0A=0D=0A(P) 405.702.8622 ext. 215 =0D=0A=0D=0A(E) carrie@cuaok.org =0D=0A=0D=0A 
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