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SUMMARY: The Member Is Always Right- NOT!
LOCATION: Your Credit Union


Oklahoma City, Oklahoma
 - Credit Union Association of Oklahoma: http://www.oklahomacreditunions.coop
UID: 1023
DESCRIPTION;ENCODING=QUOTED-PRINTABLE: Date: November 20, 2012Time:  10:00 AM -11:00 AM CSTRegistration Options:Quickbite Audio Conference- $150 (unlimited listeners and free audio archive for 30 Days after conference)About: We know that the member is NOT always right.  But we have to take steps to make them happy regardless of what their situation is!  This workshop will offer helpful hints on how to diffuse a tense situation before it gets completely out of hand.  Learn how to change a member’s tone of voice, calm an angry member down, and offer sensible solutions to common problems experienced by your members.For more information, please contact Carrie Buchholz at: (P) 405.702.8622 ext. 215(E) carrie@cuaok.org 
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