Working with Troubled Members: Loan Extensions, Deferments, Re-Aging, Refinancing, & Incentives
Date: October 24, 2012
Time: 2:00 PM- 3:30 PM CST
Live Webinar- $200
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast. You will need the most current version of Adobe Reader available free at www.adobe.com.
On Demand Web Link & CD- $200
Can’t attend the live webinar? The ON-DEMAND WEB LINK is a recording of the live event including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately 1 week prior to the webinar, you will receive an email with the web link. This web link can be viewed anytime 24/7, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date. But there's more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts. Use the on-demand link or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.
Live Webinar & On-Demand Web Link (INCLUDES FREE CD-ROM)- $250
Includes options 1 and 2 above
Special Registration Option for member credit unions under $20 million-$169
On-demand link only (does not include CD or live webinar)
Here’s a simple accounting rule that everyone understands: a loan is only an asset if the member pays on it. The trick is how to keep the member paying when they are facing difficult times. With bankruptcy attorneys, loan sharks, bogus debt-solution firms, and credit doctors, the marketplace is filled with people offering your member an “easy way out” of paying on a loan.
What are you going to do about it? Once a member begins to have financial problems, your credit union needs to effectively communicate with them and be ready to work on finding a successful conclusion to the loan. To do this, you need to understand all the work-out options available and how to use each one effectively. This webinar will teach you successful techniques for early identification and intervention with troubled members that focus on member service and creating a workable solution to a delinquency!
> The difference between delinquent and troubled members
> Methods to identify emerging troubled members
> Regulatory guidance on loan modifications
> Creating a comprehensive solutions matrix
> Tools and techniques for effective loan modifications
> Deploying collections incentives
*To register for this webinar, click here.
For more information, please contact Carrie Buchholz at:
(P) 405.702.8622 ext. 215
Attorney, author, consultant, and nationally-recognized speaker, David Reed is a partner in the law firm of Reed and Jolly, PLLC. He provides guidance to credit unions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance. His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections. |
A former trial attorney and vice president and general counsel of a large credit union, David is particularly known as an expert in the areas of credit union operations, bankruptcy, and collections. He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy. He also serves as editor of several industry manuals including Collections Manual for Credit Unions and Bankruptcy Guide for Credit Unions.