Legally Handling ATM & Debit Card Claims Under Regulation E

Date: May 14, 2013
Time: 2:00 PM- 3:30 PM CST
About:
The Electronic Fund Transfer Act and Regulation E provide many consumer protections, but also impose responsibilities and liabilities on your credit union.  Anyone who has attempted to read the regulatory language will agree that Reg E is complicated.  Given the rapid changes in the types of electronic transfers, there is often confusion about when Reg E applies.  It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the card-issuer rules.  This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper consumer reimbursement, consumer notices, and specific deadlines.

     HIGHLIGHTS
     > What transactions does Reg E cover?
     > Your credit union’s responsibilities under Reg E
     > Proper handling of Reg E error-resolution claims
     > What your credit union can and can’t require of the consumer
     > The distinction between Reg E and the Visa/MC rules
     > TAKE-AWAY TOOLKIT
          - Detailed sample form of error-resolution procedures, including specific deadlines
          - Easy-to-follow matrix to determine the dollar amount of the consumer’s liability
          - CFPB’s exam procedures used to determine compliance with Reg E

Registration Options:
Live Webinar- $200
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at www.adobe.com.

On Demand Web Link & CD- $200
Can’t attend the live webinar?  The ON-DEMAND WEB LINK is a recording of the live event including audio, visuals, and handouts.  We even provide the presenter’s email address so you may ask follow-up questions.  Approximately 1 week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date.  But there's more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.*  The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the on-demand link or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

Live Webinar & On-Demand Web Link (INCLUDES FREE CD-ROM)- $250
Includes options 1 and 2 above

Special Registration Option for member credit unions under $20 million-$169
On-demand link only (does not include CD or live webinar)

*To register for this webinar, click here.

For more information, please contact Carrie Buchholz at:
(P) 405.702.8622 ext. 215
(E) carrie@cuaok.org