Consumser Debt Resolution Series: Advanced Collection Techniques That Reduce Delinquency & Loss

Date: February 27, 2013
Time: 2:00 PM- 3:30 PM CST
About:
The recession has affected most Americans and impaired many consumers’ ability to repay their debts.  Many borrowers are having difficulty keeping payments current or have simply given up.  These conditions have had a dramatic impact on financial institutions’ delinquencies, charge-offs, and losses – which has put increased pressure on collection staff.  It’s possible that 2013 could be the most difficult year ever to collect delinquent accounts.  Financial institutions must find proactive ways to collect delinquent accounts, retain loyal borrowers, and minimize losses.  Join us to learn advanced collection techniques that focus on tools and methodologies to effectively identify how to reduce delinquency, avoid loss, and maintain borrowers’ loyalty.

      Highlights
      >  What makes a good collector?
      > 10 collection best practices that yield positive results
      > Effective methodologies that overcome difficult delinquent borrowers
      > Changes in collection philosophies that will assist collection personnel
      > What are the most-effective collection tools in use today?
      > The 3 most-important collection communication skills
      > Structuring collections to improve productivity and reduce delinquency
      > How to improve oversight of the collection function
      > The mechanisms that convert delinquent borrowers to paying borrowers

Note: Attendance verification for CE credits provided upon request.

Live Webinar- $200
The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at www.adobe.com.

On Demand Web Link & CD- $200
Can’t attend the live webinar?  The ON-DEMAND WEB LINK is a recording of the live event including audio, visuals, and handouts.  We even provide the presenter’s email address so you may ask follow-up questions.  Approximately 1 week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date.  But there's more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.*  The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the on-demand link or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

Live Webinar & On-Demand Web Link (INCLUDES FREE CD-ROM)- $250
Includes options 1 and 2 above

Special Registration Option for member credit unions under $20 million-$169
On-demand link only (does not include CD or live webinar)

*To register for this webinar, click here.

For more information, please contact Carrie Buchholz at:
(P) 405.702.8622 ext. 215
(E) carrie@cuaok.org