Collections Series (Advanced)
Date: October 18, 2012
Time: 2:00 PM-3:30 PM CST
Webinar on Demand (train at your convenience 24/7)- $200
About This Webinar:
Advanced collections is about managing expectations and getting results. Being the manager of the collections function is not just about dialing for dollars and repossessing collateral anymore. The collections area is at the cross roads of member service, and back office operations and the manager needs to be aware of all the risks and opportunities that present themselves.
Is your collections department ready to help both the customer and the institution weather the storm?
From dealing with staff, to delinquent members, to attorneys, to senior management, the collections manager’s job is getting more difficult all the time. Collections is about more than the institution’s delinquency ratio, so take this time to get prepared!
Now is NOT the time to maintain the status quo in the collections department. This webinar examines innovative techniques to foster an effective collections program and will cover:
> Maximizing the bottom line;
> Identifying liability landmines;
> Creating effective staff incentives;
> Working with senior management;
> Tracking effort and results; and
> Utilizing the entire staff for collections.
For more information, please contact Carrie Buchholz at:
(P) 405.702.8622 ext. 215
David is an attorney, author, consultant and nationally recognized speaker, and is a partner in the law firm of Reed and Jolly, PLLC. During his 20 plus year career he has been a debtor’s bankruptcy attorney, a collections attorney representing financial institutions in state and bankruptcy courts, a collections manager and a general counsel of a financial institution. As a former trial attorney and vice president and general counsel of a large credit union, David is particularly noted as an expert in the areas of credit union operations, bankruptcy and collections. David received his undergraduate degree from Virginia Tech in 1986 and his juris doctorate from George Mason University School of Law in 1989. He is a certified compliance officer.