Collections Series (Intermediate)
Date: October 11, 2012
Time: 2:00 PM-3:30 PM CST
Webinar on Demand (train at your convenience 24/7)- $200
About This Webinar:
There was once a time when the collections function was one of the most underappreciated areas of the credit union. Guess what? That time is over! Take advantage of the current economic downturn and fine tune the credit union collections processes. No longer should credit unions be focusing solely on the delinquency report to identify troubled members-- so get ready for an upgrade! Every member who has their loan charged off made a final payment at some time, but most credit unions did not realize it was the last payment when it was made.
Learn how to identify and communicate with a troubled members before they decide to abandon a financial institution and how to be in a position to maintain a functional relationship with the member. Credit union collections expert David Reed will reveal lessons learned from 20 years of collections and bankruptcy experience.
Now is NOT the time to maintain the status quo in the collections department. This webinar examines innovative techniques to foster an effective collections program and centers on maximizing collections efficiency and the role of member service.
Topics to be covered include:
> The art of active listening;
> Responding to a broken promise;
> Overcoming the most common objections to payment;
> Follow up strategies;
> Collections factors for real estate loans; and
> Understanding and communicating the recovery options.
For more information, please contact Carrie Buchholz at:
(P) 405.702.8622 ext. 215
David is an attorney, author, consultant and nationally recognized
speaker, and is a partner in the law firm of Reed and Jolly, PLLC.
During his 20 plus year career he has been a debtor’s bankruptcy
attorney, a collections attorney representing financial institutions in
state and bankruptcy courts, a collections manager and a general counsel
of a financial institution. As a former trial attorney and vice
president and general counsel of a large credit union, David is
particularly noted as an expert in the areas of credit union operations,
bankruptcy and collections. David received his undergraduate degree
from Virginia Tech in 1986 and his juris doctorate from George Mason
University School of Law in 1989. He is a certified compliance officer.