Collections Series (Beginner)
Date: October 4, 2012
Time: 2:00 PM-3:30 PM CST
Registration Options:
Webinar- $200
Webinar on Demand (train at your convenience 24/7)- $200
About This Webinar:
This webinar focuses on the nuts and bolts of an effective collections program. The current credit crunch is having a negative impact on many credit union members. Is your collections staff ready to help both the member and the credit union weather the storm? Now, more than ever, communication is the key to an effective collections strategy. A good collector will fashion a win/win scenario with each interaction. Join us for an interactive, operationally focused session that builds on practical experience and provides creative tools for assisting members in financial need, while creating a more effective collections process within the credit union.
This session will cover:
> What makes people pay;
> Identifying your credit union’s “value proposition”;
> Prioritizing collection efforts;
> Pre-contact preparation;
> Essential elements of a collections phone call; and
> Dealing with difficult members.
For more information, please contact Carrie Buchholz at:
(P) 405.702.8622 ext. 215
(E) carrie@cuaok.org
Speakers | |
| Rutkowski, Rob | |
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David is an attorney, author, consultant and nationally recognized speaker, and is a partner in the law firm of Reed and Jolly, PLLC. During his 20 plus year career he has been a debtor’s bankruptcy attorney, a collections attorney representing financial institutions in state and bankruptcy courts, a collections manager and a general counsel of a financial institution. As a former trial attorney and vice president and general counsel of a large credit union, David is particularly noted as an expert in the areas of credit union operations, bankruptcy and collections. David received his undergraduate degree from Virginia Tech in 1986 and his juris doctorate from George Mason University School of Law in 1989. He is a certified compliance officer.
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