The Member Is Always Right- NOT!
Date: November 20, 2012
Time: 10:00 AM -11:00 AM CST
Registration Options:
Quickbite Audio Conference- $150 (unlimited listeners and free audio archive for 30 Days after conference)
About:
We know that the member is NOT always right. But we have to take steps to make them happy regardless of what their situation is! This workshop will offer helpful hints on how to diffuse a tense situation before it gets completely out of hand. Learn how to change a member’s tone of voice, calm an angry member down, and offer sensible solutions to common problems experienced by your members.
For more information, please contact Carrie Buchholz at:
(P) 405.702.8622 ext. 215
(E) carrie@cuaok.org
Time: 10:00 AM -11:00 AM CST
Registration Options:
Quickbite Audio Conference- $150 (unlimited listeners and free audio archive for 30 Days after conference)
About:
We know that the member is NOT always right. But we have to take steps to make them happy regardless of what their situation is! This workshop will offer helpful hints on how to diffuse a tense situation before it gets completely out of hand. Learn how to change a member’s tone of voice, calm an angry member down, and offer sensible solutions to common problems experienced by your members.
For more information, please contact Carrie Buchholz at:
(P) 405.702.8622 ext. 215
(E) carrie@cuaok.org
Speakers | |
| McDonald, Sean | |
|
Sean McDonald is the Chief Marketing Officer for Liberty Savings Federal Credit Union in Jersey City, NJ. In addition to his credit union duties, Sean is an energetic speaker and trainer specializing in personal and professional development topics including effective networking skills, the importance of goal setting, business relationship-building, sales skills, delivering outstanding customer service, and maximizing profitability. | |