2013 CUNA World-Class Service Leadership Institute Dates Announced
Using The Ritz-Carlton, Denver and its staff as an exemplary focal point of world-class service, CUNA World-Class Service Leadership Institute offers exclusive insights into techniques for improving the service culture at a credit union. Attendees are invited to hear the first-hand accounts of The Ritz-Carlton’s service elite, and during their stay, see those same service principles implemented successfully. Taking advantage of this rare opportunity, a wide variety of professionals from all levels of a credit union’s operations attend this institute every year to perfect their member service techniques and learn from industry experts.
The specific aim of the institute is to educate credit union management on skills and techniques to implement in order to improve the level of service culture of their credit unions. Sessions and topics covered include examinations of the current state of service in America, developing leaders rather than managing employees and behind-the-scenes insights into The Ritz-Carlton’s approach to cultivating high service standards.
From employee training and establishing a service oriented culture to leaving with an action plan and self-evaluation techniques, this institute covers every step along the way to achieving unparalleled service success.
For more information about CUNA World-Class Service Leadership Institute and to register, visit training.cuna.org/wcs.